Support

For account, billing, privacy, and technical questions.

Common questions

I can't log in

• If your password isn't working, tap "Forgot password" on the sign-in screen. The reset link arrives in under a minute.
• If the reset email doesn't arrive, check spam, then write to us with the email you signed up with.

I never received my verification email

• Check spam first. Some inbox providers route transactional mail there for new senders.
• Open the app, go to Settings, and tap "Resend verification". The link is valid for 24 hours.
• If it still doesn't arrive, write to us. We can verify your account manually.

How do I delete my account?

Settings → Account → Delete account. The action is final. Your profile, check-ins, signal history, and avatar file are removed immediately. You can also email us and we'll process the deletion within five business days.

How do I export my data?

Settings → Account → Export data, or write to hello@farcle.app. We respond within 30 days with a JSON file containing everything we hold about you.

I want to cancel my subscription

• iOS: Settings app → your name → Subscriptions → Farcle → Cancel.
• Android: Google Play app → profile → Payments & subscriptions → Subscriptions → Farcle → Cancel.
• Cancelling stops the next renewal. The current period stays active until it ends.

Refunds

Subscription refunds are handled by Apple and Google directly:

• iOS: reportaproblem.apple.com
• Android: Google Play refund support

The app crashed or behaved unexpectedly

Send us:

• Device model (e.g. iPhone 14 Pro) and OS version (Settings → General → About).
• What you were doing right before it happened.
• A screenshot or screen recording, if you have one.

Privacy and safety

For privacy questions, data requests under GDPR / CCPA, or to report a safety concern, see our Privacy Policy or write directly to hello@farcle.app.

I think I found a bug

Thank you. Please send us the steps to reproduce, the device and OS version, and a screenshot if possible. The more specific the report, the faster we can ship a fix.

Crisis

Farcle is not therapy and not a crisis service. If you or your teen is in crisis right now, contact your local emergency services or a crisis line:

• US: 988 Suicide & Crisis Lifeline · text or call 988
• US/Canada: Crisis Text Line · text HOME to 741741
• UK: Childline · 0800 1111 (under 19) · Samaritans · 116 123
• Australia: Lifeline · 13 11 14 · Kids Helpline · 1800 55 1800